Shipping Policy

We publish clear domestic delivery commitments covering cost, service area, handling time, carrier movement, and shipment visibility.

Delivery Details That Need Attention

Accurate address entry is the customer's responsibility, although support can try to correct an unshipped order when notified quickly. Support will examine shipment exceptions when customers provide the order details and relevant tracking or condition information. We may cancel an order that has not shipped, while any request after shipment becomes a return under the Refund Policy.

Fulfillment Timeline

Our normal handling interval is 1–2 business days from confirmed checkout to dispatch readiness. Customers should normally expect delivery movement to require 4–6 business days following handoff. We send shipment-tracking details after carrier handoff and initial activation.

Where We Ship

We charge $0 for the standard shipping option on accepted United States orders. Our service area is the United States exclusively, so international shipping is unavailable.

Business Details

Merchant name — Nalgene
Customer email — maib6305@gmail.com
Telephone — 844-625-4363
Physical/default return location — 75 Panorama Creek Dr, Rochester, New York, 14625, United States