Payment Policy

Customers can review here how card payments are presented, verified, charged, taxed, canceled, and refunded.

Tax and Repayment Treatment

We assess taxes in accordance with governing law rather than guaranteeing that every transaction is tax free. We may cancel an order that has not shipped, while any request after shipment becomes a return under the Refund Policy. We send an approved repayment to the original tender within 5–10 business days, with final account posting subject to the card provider or bank.

Payment Review

Payment information is handled through safeguarded Shopify processing channels rather than being shown in full to store personnel. We may verify billing information and decline or cancel a transaction that cannot be authenticated or fulfilled.

About Credit/Debit Card

We process payments in USD through Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.

Business Details

Merchant name — Nalgene
Customer email — maib6305@gmail.com
Telephone — 844-625-4363
Physical/default return location — 75 Panorama Creek Dr, Rochester, New York, 14625, United States