Refund Policy

Our returns framework is designed to be clear before and after purchase, with defined windows, costs, exceptions, and refund timing.

When a Return Qualifies

An eligible purchase can be returned for any reason, or exchanged, when the request reaches us no later than 30 days after receipt.

How Funds Are Returned

We send an approved repayment to the original tender within 5–10 business days, with final account posting subject to the card provider or bank. We may cancel an order that has not shipped, while any request after shipment becomes a return under the Refund Policy.

Exceptions Without Reduced Rights

We cannot accept a voluntary return of custom products, clearance or Final Sale items, gift cards, or opened goods of an intimate or hygiene-sensitive nature. Quality and fulfillment rights remain intact despite the exclusions above, including claims involving damage, defects, wrong goods, or missing goods.

Shipping Costs for Returns

The merchant bears the shipping expense for every approved voluntary return and will explain the authorized routing. Merchant-paid return shipping applies equally to quality issues, including damage, defects, mis-shipments, and missing items.

Business Details

Merchant name — Nalgene
Customer email — maib6305@gmail.com
Telephone — 844-625-4363
Physical/default return location — 75 Panorama Creek Dr, Rochester, New York, 14625, United States